Terms & Conditions
We’re Good Guy Shorts (UEN: 53389731M), a company registered in Singapore. Our HQ is at 17 Greenleaf Grove, Singapore 279501. You can also find out more on our website (which also forms part of these terms). Of course, if you need anything else, get in touch with us. – we always love to hear from you!
To shop with us, you need to: have a credit or debit card that we accept; and be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Prices and Product Descriptions
Occasionally at Good Guy, our beautiful website may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Prices include taxes (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.
Placing an order
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel or change your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email).
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Before you finalise your order, you may be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address. We will always try and get your product to you as quickly as possible and in perfect condition, however if you are unhappy with it, see our Returns and Refunds policy below.
Currently we hand-deliver all orders in Singapore for free, almost always by the following day. International delivery times may vary. If we have to post your order to you, we will use a registered post service and the costs for this will be added to your payment. Current postage rates from Singapore can be found here: https://www.singpost.com/postage-rate (as an example, a typical pair of our shorts weighs about 280g including packaging, so the cost of registered post of one pair to Australia would be S$10.90 postage + S$2.50 for international registered article).
We try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can.
Check out our delivery page for more info, or get in touch with us if you have any issues or questions.
Returns and refunds
You have 2 weeks to return an item from when it’s delivered. Of course, it’s fine to try it on, but please don’t wear it because if it’s returned to us worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you.
This doesn’t affect your statutory rights.
Intellectual property, software and content
Good Guy Shorts and/or the lovely people at Delilah Creative (www.delilahcreative.com) own or have permission to use the intellectual property rights in the website and its content. These rights are protected. All such rights are reserved.
You’re allowed to store, print and display our website content only for your own personal use. You are not allowed to use any part of the website for commercial purposes unless you have our express permission.
You’re also not allowed to use the Good Guy logo or any Good Guy brand or trade mark (or any marks which are colourably similar) without our express permission.
Need to speak to us?
Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact us to resolve any issues you’re having with our services:
Post: Good Guy Shorts, 17 Greenleaf Grove, Singapore 279501